Delivery

Ordering and Delivery details must be accurate; any changes may incur additional fees. All additional fees will be notified to the customer prior to delivery.

Interstate Deliveries: Once your gift is in transit you will be provided with a tracking number. You will need to contact the courier directly using that link provided with the tracking number to change any delivery details directly with the courier. In the event that your gift has already been delivered to the address specified on your order we cannot organise any re delivery on your behalf. This will be between you and the courier.

We are based in Sydney and deliver only within Australia to NSW, VIC, QLD, SA and ACT. Sorry Glass Terrariums WILL NOT BE DELIVERED TO ANY OTHER cities except Sydney, due to couriers not accepting/guaranteeing Glass items

Orders will be sent to the delivery address that you have submitted with your order in paypal. We cannot be held responsible if that delivery address is incorrect.

We do not accept any liability for delayed delivery caused by any third party.

Damaged Goods

Each item couriered will be insured for the cost of the item. If there is damage during delivery, the recipient will need to liaise with the courier to provide necessary information to recover the cost. We cannot provide service in that process, as couriers will not take any information from the sender.

Delivery Rates

Shipping charges are not included unless specified. When specified free delivery, it is only to a Sydney address. For rest of the cities any extra shipping, charges will be notified and must be paid for before dispatch.
Delivery rates are per box and are calculated according to weight and volume of tems. Should your order exceed this 1 box limit, additional charges may be incurred. All additional charges will be notified to the customer prior to delivery.

Please check specific rates on Australia Post website. Alternatively, contact us if you wish us to ship it with our courier service that would cost between $10 to $15 to most major cities in Australia for those Terrariums that are less than 25cm diameter.

Please add the delivery fee with your payment or call  0279030124 to make the payment with your credit card.

Local Pickup

Local Pickup is available only with an appointment. Please send details about your order and time and date you would like to pick up, on the contact us page.